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How Does a Man with a Servant’s Heart Serve Others While Under the Social Distancing Order?

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By being present, feeling the nudge and taking a step. That’s what Pat Siebenaler would tell you. Just be present, feel the nudge and take a step.

For work, Pat consults on and designs data centers for a large financial institution in Minneapolis. What really fires up Pat is serving others and growing in his faith. 

Over the past few years, Pat has designed his life to have more time for service. The first week of January 2019 found Pat, his wife of 22 years, Michele, and their two college aged daughters, Emily and Erin, on a mission trip to Haiti. 

As Pat described the trip, “To see the suffering and to help in a small way was something that we are so grateful for – the beautiful people we experienced. We were there to deliver water, to be present, to build trust by helping Haitians with their basic everyday needs. The organization that coordinated the mission trip, Healing Haiti, believes the best approach to supporting local residents is teaching a trade or the best methods for growing food. Our family delivered water to desolate areas and played with kids in orphanages. 

For our family, the experience changed our perspective. It changes your materialistic view of the world. We’re very satisfied with what we have. It taught us to be more content with less.  The people we met, they have virtually no possessions and yet are still happy. Their circumstances are so dire, yet they maintain their faith. This gave me a thirst to do more.”

Pat concluded, “For our family, serving in Haiti was a family pilgrimage. We were blessed to be the hands and feet of Jesus. We washed the feet of Haitians and delivered water. I believe when you take a step into something, it leads to something else. For us, it was taking a step of obedience.”  

Later that year, the men who are part of a small group that Pat is a member, defined their individual purpose and gift statements. Through the work, Pat clarified his purpose and describes it as: 

“To encourage seekers and followers in faith to help pursue and/or deepen their relationship with Jesus Christ.” 

Pat also clarified his gift statement, with the assistance of his fellow men’s group members:  

“To use my gift of empathy and connectedness to earn trust and come alongside people to encourage and journey with them in growing their relationship with Jesus.”

Pat believes the process of getting his purpose clarified, making it explicit, has given him an ability to better focus. He believes he is more intentional operating on purpose, especially with family and friends. 

Be present, feel the nudge and take a step. Pat made a commitment to step into something more. TreeHouse is a Minneapolis-based organization that exists to create safe spaces for teens to belong.  When teens feel safe, they open up and become alive.  TreeHouse is committed to a mission to end hopelessness among teens.  

In TreeHouse, Pat saw a faith-based organization dedicated to helping kids at an early age, to assist them in finding a sense of identity and purpose through Christ. That was an appealing opportunity, to contribute to changing the trajectory of their lives and potentially of the world. If TreeHouse is successful in achieving its mission, there are fewer people who will live in despair. Pat volunteered to be a group leader of ten to fifteen kids.  Over time, he’ll likely become a mentor to some of the members of his group.    

When the COVID crisis hit, it disrupted the weekly face-to-face meeting group leaders had with their groups. Enter Zoom video conferencing service.  Each Tuesday night the larger group meets collectively then group leaders like Pat break out into sub-groups and will do so for the foreseeable future.

 Pat says, “The mission TreeHouse serves is particularly important during the COVID crisis as these teens are quarantined, in not the best of circumstances, with nothing more than social media and video games to keep them entertained. That messes with their heads.  It can lead to not thinking about anyone other than themselves.  Through TreeHouse, it allows all to get connected, it’s a social way of seeing others. We help them get out the worries they have on their minds.  Most of the teens are between 9th and 12th grades. I think more than ever, this work is needed.” 

Pat commented, “The positive from the pandemic is that we’ve learned how to use technology and going online opens up the world. It also gives me more margin – more time to listen about things that come up, maybe getting nudged and stepping into them. Things have slowed down a bit. So I can take in more. I’m using the time to follow up on things that interest me, where I can serve and to dig in deeper in my faith.” 

Pat participates in a guided prayer meeting on Mondays and Wednesdays at noon for about thirty minutes with about a dozen others through his church, Christ Presbyterian Church, using Zoom. Likewise, his Sunday community of twenty-five meet on Zoom, before they switch out to hear the weekly service.  

As soon as we went into stay-at-home mode, Pat felt the nudge.  He felt it was time to step into something more. He worried about seniors who were literally locked into nursing homes, some locked into their small rooms, with no ability to even walk down the corridor or get a breath of fresh air outside. Pat got connected with several seniors who he checks in with weekly.  

One of Pat’s seniors is in memory care. It’s very hard to communicate with him, but Pat knows he loves chocolate. So he picks up chocolate regularly and leaves it for him.  

With another, who is a long-time member of his church, he uses Zoom to connect and converse weekly. 

Another gentleman, Bob, while healthy both physically and mentally, lives in the Aurora on France senior living center due to his wife’s Alzheimers.  Confined in one room with his wife who suffers from that debilitating disease, Bob has no one else to talk to.  With the wife in the room, it began getting more difficult to speak with Bob, as she can overhear, so Pat and Bob most frequently email and text.  Pat believes Bob knows that he is cared for in that he has someone else who can just listen to him. To be present with him

One evening at 8 pm, Pat received an email from Bob. Bob said, “I’m having a tough time. My wife wants to leave and I’m having difficulty holding her back. Please pray she can find some peace.”

Pat says, “Bob wasn’t asking me to fix his problem. He was asking for prayer.  At our church, we have a list of people needing prayer.  The next day, we mobilized our prayer team and they spread the word and we all prayed. I followed up with Bob shortly afterwards. He said his wife had calmed down. He was so grateful.” 

“God puts you in places for a reason. I’m making attempts to make myself available. I try to put myself in their shoes. To let others know that other people are thinking about them. They care about their situations. Someone does care. I’ve learned that being present and walking with people in their current situation, is better than having the right words to say, the right fix or taking them out of the pain,” Pat states.

Pat believes God knows where he should go next. Pat is staying present and being mindful for nudges. When he gets the nudge, he is ready to step into something.

As a man who lives on purpose, Pat Siebenaler has a deep faith and a desire to serve. He has a servant’s heart. Although too modest to acknowledge it, Pat is having a great impact on people, one person at a time, by being present, acting on the nudge and taking the first step.  That’s a recipe for making an impact, particularly during the COVID crisis, when so many need someone to be there, to just be present.

A Reminder to Say ‘THANK U’ to the Heroes of the COVID-19 Pandemic

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It’s late March, 2020 and Heather Lane’s mind is racing.  The COVID-19 crisis has her locked into her Edina, MN home with her husband and two young children.  As she horribilizes about the unknowns – fears that she and her husband could lose their jobs, fears they could lose their home, fears the people she cares about lose their lives – she knows she needs to divert her attention to something more productive, so she engages her kids in a project. 

Heather says, “While I don’t have a defined life purpose, I’ve always been guided by kindness, gratitude and inclusiveness. I support all people and am recognized for my heart. I felt like I had to do something to give thanks to all of those who are serving us.” 

Heather created  a plan. In the front yard of her home, just before the sidewalk, there is a wooden timber retaining wall made from railroad ties.  She decided to draw six identical circles with her sidewalk chalk. 

 

In each circle, Heather and her family created a unique way to colorfully recognize the many heroes of the COVID-19 pandemic. A circle represents a “COVID-19 hero group”. There is a dedicated circle for doctors, nurses, truckers, grocery workers, police, and firefighters. Now, their idea has exploded into a large effort stretching across thousands of yards in more than thirty-five states.

It all started as a colorful way to say thank you on the wall in front of the Lane family home.  

“People stop and honk all the time,” says Heather Lane. Lane says, “The artwork and thank you is meant for the heroes within the community, from first responders to those keeping the food supply chain intact.”

After the sidewalk chalk faded with recent rain, the Lanes made the tribute permanent with paint. 

Heather says, “Heroes today drive trucks, sweep the floors at the hospital, ring up groceries, deliver packages or mail, run into burning houses and navigate arguments. And many will need to treat the sick, face-to-face with coughing patients who are gasping for air while afraid and alone. All will show up regardless of their fears. If you are showing up and interacting with people for a paycheck, I see and honor you.” 

Now, Heather and her husband have made the artwork into yard signs, t-shirts and a fundraising effort, plus a way to support a local business. They’ve added two circles to the new design, honoring maintenance workers and teachers, too, as hero groups. 

“It’s really bringing everyone together too, and keeps us busy,” says Kristi Johnson from FastSigns, who helps Heather print the signs and fulfill the orders. 

Signs sell for $30 dollars each with $10 dollars from each sale going towards those facing food insecurities.

“We just wanted to give a small donation and to spread happiness and how grateful we are for them,” says Heather.

Heather also includes a letter with each sign, encouraging people to support local arts, nonprofits and small businesses. Her goal is to help as many people as possible, adding all of this is proof a sign of thanks goes a long way. In May, over 4000 signs have been sold.

“I was getting thank yous from people before we did the signs, doctors reaching out saying it meant a lot,” says Lane, “If you are out and going to work and interacting with people for a paycheck, that’s what the sign is for. We didn’t create the sign to be thanked.  We created it to thank all of these great workers. The sign is colorful, beautiful and bright. It grabs the heart.”

Heather continues, “This blew up in a big way. It reminds me there are a lot of amazing people in the world. When they see the bright colors and beauty, it makes them joyful.  We are all looking for what to do in this crisis.  The best ideas are ones to share. Planting the sign at the home of a “COVID 19 hero” is something that anyone can do. It’s taking a positive action. It has enabled us to cast aside fear.”

“Gratitude, generosity and vulnerability are good things,” Heather commented.  “I don’t think we say enough, ‘I’m proud of you,’ or give the ‘atta-boys’, we should in this world. We were willing to say ‘thank you’ and now others want to say it, too. It’s simple, it honors others and it feels nice.” 

Heather closes, “COVID-19 is one part deadly virus, and one part epic emotional roller coaster for the entire world. It is not something we are reading about in a textbook, rather living and experiencing in real time. There is no handbook on how to process this much emotion. And just when I was about to give up, when it all felt like too much, a bucket of chalk changed my perspective, changed my life.

As I stood there, looking at my house, feeling the love of strangers, I was given a divine reminder of where I get to isolate and likely shelter in place. I am HOME.  

That little house in the background – my little house, the one I’m afraid we will lose if normal people are left out of the equation – was built in 1908. It has seen its inhabitants through the 1918 Spanish flu, the sinking of the Titanic, the Great Depression, two World Wars and the rations that went along with that, the Holocaust and countless other tragedies, local and all around the globe, that made the front pages of the newspapers delivered to the front porch. 

It’s hard for me to imagine what all of the souls who lived here before me would think about this virus, or life in 2020 versus the lives they led in 1908, or 1945… But I can almost hear them whispering, “You will be OK.” So with that, I will now believe it to be true. I will be OK. My family will be OK. We will all be OK.”

Heather and her family are leading us. To say, ‘thank u’, to stay grateful and hopeful, to remember that bright colors and beauty helps us be joyful and optimistic, even during an uncertain time.  By showing us the way, by encouraging those on the frontline and recruiting others to recognize them, Heather is creating quite the impact. 

To get your own sign, visit https://thethankustore.com

Making Sure the Kids Get Fed: School Bus Drivers a Lifeline During COVID Crisis

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For thirty-four years, Kimi Paumen has been responsible for overseeing the safe transport of students to and from school for the Buffalo / Hanover / Montrose (BHM) school district in Buffalo, Minnesota. Her drivers cover a 157 square mile area and a district population of over 25,000 residents, approximately 5,000 students who attend 5 separate elementary schools, a middle school and a high school and an alternative high school.  While she’s seen ups and downs with the economy, never has she experienced anything like the COVID-19 crisis. As contract manager for Vision of Buffalo, the contracted transportation company serving the BHM district, she’s a hands-on leader. 

 To hear her tell her story, she says, “I experience life through the bus garage.  We’ve got a family here. About 80 drivers, four mechanics and seven of us in the office.  Now, we’re down to about ten drivers.  I’m emotional about it. During normal times, the drivers will come in at 1 pm, drink coffee, talk and laugh.  Now, it’s kind of sad. I don’t hear that laughter I used to hear before mid-March. I worry about my drivers who are sitting at home.”

 She continued, “Our ten drivers now go to the schools, get the breakfasts and lunches for the families who have signed up through the school district for that assistance, and will be done in 2 to 3 hours. Five days a week.  They are accompanied by the “paras”, the educational specialist professionals, on the meal deliveries, who hand out the food to those in need.  It’s not uncommon for us now to receive thank you notes from the families.”

 Kimi describes that it is the drivers that get her out of bed in the morning.  She said her purpose was to get the kids to school on time and then get them home safely. That kept the parents happy and the school district happy.  She describes her drivers really care about the students. They go way beyond the call of duty. If a child’s parent or guardian isn’t around on the afternoon drop off, the driver will call us, we’ll call the parent or guardian, and often we’ll wait there, until their parent or guardian arrives.  Or if we can’t do that, our drivers will drop off the child on their own time. Or if a child leaves something on the bus, they’ll deliver it to the home or make arrangements to deliver it the following morning.  She says, “Those kids are theirs.” 

 Now, the purpose has shifted.  It’s all about making sure that kids who need the help are getting the nutritious food they need. 

 One of Kimi’s drivers each week makes a video for her kids, telling them how much she misses them and puts it up on Facebook. She says the kids love it and comment, “We miss you, too!”  Many of her drivers are retired. Her drivers are evenly split between men and women.  

 Kimi loves her job and says she’s glad to come to work.  She says, “It’s what I have to do.”  During this time, she sends out a weekly email to all the drivers, with an inspirational thought at the end of her message or something lighthearted to keep their spirits up.  

 To let them know she still loves them, she and her office staff, paying for it out of their own pockets, held a Taco Tuesday party for Cinco de Mayo.  Her drivers received a box lunch of tacos, served by the office staff who wore gloves and masks.  On June 4, the last scheduled day of school, they will serve a box lunch of grilled pork chops, baked beans and potato salad to all the drivers.  She says, “We want to see their faces, to have them see our faces, to let them know we’re thinking about them every day.  We want them to come back as soon as they can.”

 She describes her leadership style as one of, “A lot of love. Now, I’m sending them letters each week, and several I speak with on the phone, too, to check in.  When we’re in normal times, I make cookies and banana bread to keep them full and happy!  I’m passionate about my drivers.  I miss the social interaction. I’m a big hugger. Not sure I’ll be able to do that when we’re back, I guess the elbow bumps will have to work for then.”

 “I know my team appreciates me.  They say I’m lovable, kind and work my butt off to make others happy. Some have said they stick around for me.”

When asked what energizes and inspires her, Kimi said, “Prayers. And friendship with the drivers, office staff and mechanics.”  

 When asked how she’s making impact, Kimi said, “I keep a smile on my face. I feed my drivers. They make sure the kids get fed. Together we make sure everyone is OK. And we pray when this thing is behind us and we’ll all be back together.”

To date, since mid-March, BHM Schools Nutrition Services has given out over 145,000 free meals. They have even started distributing precooked “heat and eat” meals for the weekend.

Leading the charge in her district to make sure needy children receive at home the healthy and nourishing meals they need during the COVID-19 crisis, Kimi Paumen is creating a great impact in the BHM district. 

 

 

 

Frontline ICU Nurse in the COVID battle says, “My Purpose Is To Help My Patients Feel Better.”

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Earlier in her career, Tiffany Wolfsberger worked as an emergency room nurse for two years.  While she learned a lot in the fast-paced ER environment, it was tough to develop a connection with the patient. If the patient’s ailment was fixed, that person left the hospital. If it was mitigated yet further care was necessary, the patient was transferred to another section of the hospital. The ER was too transactional for Tiffany. She transferred to the intensive care unit, where for seventeen years, Tiffany Wolfsberger, has served as an ICU nurse at Regions Hospital in Maplewood, MN, and has worked to help very sick patients get better.  

When asked about her purpose, she says, “To do anything I can do – physically, mentally, spiritually, emotionally –  to help my patients feel better.”

In the past two weeks, the ICU at Regions has been under siege with COVID-19 cases.  She’s seen more COVID patients enter her unit.  Tiffany said, “Yesterday, we had 17 nurses on the floor, usually we have nine nurses.”. 

By the time patients reach the ICU, they are very sick.  Many have trouble breathing on their own, are on ventilators, a number are on dialysis, with their blood pressure increasing.  With the influx of patients from nursing homes, many of whom have chronic health conditions, the spread of COVID-19 is extremely aggressive. Tiffany says, “It’s truly something we haven’t seen.”

What has been most difficult for Tiffany and her colleagues since the outbreak of the coronavirus in Minnesota in mid-March, has been the inability of family members to visit their loved ones. As Tiffany described, “The absence of family of the patients has been so hard.  Before COVID, we often learned from the family things about their loved one. ‘What does an expression look like? Are they in pain? Do they like their feet tucked in?’ Just simple things.” 

She continued, “They’re the patient’s real support.  We’re there to help them but there’s an emptiness to not having that.  The rooms and hallways at the hospital are empty. The parking garage is empty.”

“Now, when we talk with the family, there is only one contact person per family speaking with us. That’s so hard for the family members. It’s such a difficult time for them. The family is truly missed. In normal times, I do my best to get to know the family.  They become comfortable with me as they get to know me.  They know I’m there to help them.”

Tiffany added, “I want to be that person for them. I look forward to getting to work and seeing if someone is getting better.  At home, I’ll wonder, ‘Is he getting better?’ When I get to work, I’ll check the ventilator settings. Have they been adjusted, to show he’s getting better? If they are not getting better, Tiffany works to provide even more support to the family.  

On April 30, KARE 11’s Brandon Stahl and Lou Raguse ran a story “In her words: Dying from COVID, but not alone”, describing what it was like to be the only person able to care for 60-year old Don Lydick, who was dying from COVID.  They interviewed Tiffany. Part of that story is retold below.

“I came into Don’s life just at the end. I had been off work and just had come back. Don was on our floor for almost two weeks, very sick and needed ventilator support early on. The virus just took over. It changed his organ function. It’s just such a vicious virus. To see what it is doing to patients; it’s like nothing I’ve ever experienced.

Don got to the point where he couldn’t tolerate going on his back. He was on his belly for almost, I want to say four to five days. That was the only way we could keep him alive. There was nothing more we could do for him.

I first called Joanne (his sister) and explained that his face might look a little swollen because he’s been on his stomach and she might not recognize him. She was very nervous to see him. I let her know that I could make it so that she would just see the back of him, so it would look like he’s just sleeping. And it would give her peace. She said that would be great.

She said, “Can you promise me that someone’s going to be there to hold his hand and pray with him?” And I said I can promise that.

The next step was to get the video iPad, and I did a test call in the conference room. I made sure to take off all of my goggles and face mask and everything, just so they could really see who was going to be with their brother in his final moments, that I really truly was going to be there for him and treat him like he was my brother.

And I let them talk to him. It was hard to not just have tears in your eyes, to look at this monitor with loved ones saying goodbye on a screen. Nothing prepares you for that moment. And that moment will never leave me.

They said their goodbyes, they encouraged him to go find his mom and his dad. Told some funny stories. We said a prayer together. I told them I would call Joanne when he was gone.

I went back in, we made him comfortable; turned off any medication that was artificially raising his blood pressure. And I held his hands and talked to him. I talked to him like he could hear me. I told him how his sisters told him that he was loved, and I tried to treat him as if he was my brother.

I sang “When I go down to the river to pray.” I actually noticed some tattoos and said you know I would love to hear the stories about these. I rubbed his head, his shoulder, to just let him know I was there with him.

You sit and you hold somebody’s hand and you look at their breathing and how it changes. And then you just see someone so tired at peace. You see the monitor, the heart slowing and slowing and those final breaths. What I saw was somebody’s son. He took his last breath, about two hours after. I stayed with him. I said a prayer with him.

Afterwords, I just took a moment to absorb what happened. I called Joanne, I told her about how Don looked, how peaceful it was. She was very grateful. She was surprised. “You were there the whole time?” I told her: “I promised you that he would not die alone. And I was in there until he did.”

Driving home, that’s when I really let my emotions go. Because you really have to keep it all together, you don’t want to make the patient sense your sadness. But that drive home was a hard one. I really knew there was going to be more Don’s in my future. It’s sad. It’s scary, and it just really, really affects you.

I know that we are no substitute for a family member, a wife, a sister. I know that. But I do want people to know that we’re struggling with this just as much as they are. And we are all working to make this not be the case – that no one will die alone. We all stand together. We just want them to know, that we’re going to be there for them.”

When Don Lydick, a former U.S. Navy nurse took his last breath on April 10, he was not alone. Tiffany Wolfsberger held his hand while he passed.  As so many ICU nurses around the country are doing today with so many victims of COVID-19. They are our frontline heroes.  

Married for fourteen years to husband John, a St. Paul firefighter, together they are raising their 12 year old son and 10 year old daughter. Tiffany is passionate about her family, her work and her patients. 

As National Nurses Week concludes, it is important we recognize nurses like Tiffany whose purpose is “To do anything I can do – physically, mentally, spiritually, emotionally –  to help my patients feel better”, for the loving care and support they give patients and their families during their hour of need. These healthcare professionals have an enormous impact on making the world a better place.  Tiffany Wolfsberger is making an enormous impact. Thank you, Tiffany.

 

A Tribute to My Mom – The Game of Catch

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When I was 8 years old, I was a happy 3rd grader, without a care in the world, living in a small town in Kentucky with my parents, Helen and Jack Bolton. The daughter of Swedish immigrants, Helen had wanted to be a missionary when she was young; she knew how to love and take care of people. Jack was a manager at a factory. At 6’4”, 250 pounds, he was like a mountain, in my eyes: My hero.

Every day, my Dad and I played a game of catch. And throwing the baseball with dad, every night, was my favorite thing. Every night, after he returned home from the plant, he heard me ask: “Daddy, daddy! Can we play catch?”

 

One Sunday morning in late August will forever be burned in my memory. I awoke to an empty house. A few hours later, Mom, tears streaming down her face walked in the front door. She said she had taken dad to the emergency room. She sobbed, and uttered two haunting words: “Daddy died.”

We’d played catch just the night before. Now he was gone – forever – felled by a massive heart attack. My happiness vanished. I no longer took interest in school, friends–or really, much of anything. Because the game of catch was over.

That winter, Mom took matters in her own hands. She saved the S&H Green Stamps they gave you at the Winn-Dixie supermarket when you bought groceries. One warm Saturday morning in March – early spring in Kentucky – Mom said we needed to go to Louisville to run errands. She drove us to the S&H store. She told the man behind the counter that she wanted to get the catcher’s mitt that appeared on page 34 of their catalog.

More than seven months had passed since I’d last played catch. Dad and I were both left-handed, but Mom was a righty; she couldn’t use his old first baseman’s mitt. Mom handed over the stamp books, and took the mitt, and we went on our way. The game of catch was about to resume.

Even though Mom wasn’t that great at catch, she gave it her best. We played for three years – until I was 11. We filled the holes in our hearts that way. Slowly, the happiness returned.

Shortly before my 12th birthday, Mom and I moved to Chicago. To support us, she needed to begin working as a secretary–and to care for her parents, who were in failing health. She told me I could ride my bike to the park to play Little League baseball. There, as she had predicted, I found plenty of other boys to play catch. She retired the catcher’s mitt — but by then, it had served its purpose.

That game of catch with Mom was a great gift. She got me over the hump of losing Dad that way. She got me playing organized baseball, and pitching. That was an activity I could throw myself into – I was happy being on the team and playing ball. Pitching ultimately helped pay for my college education. I was blessed to play college ball, under the tutelage of outstanding coaches. I also had caring professors, and a great four years in school.

Without that game of catch with mom, I wouldn’t have…

  • Gone to college.
  • Enjoyed a 20-year career as a leader in the fast-growing medical device industry.
  • Become a CEO coach, coached a Nobel Prize-winner, written a best selling book, or given a speech at the Harvard Business School.

Nor would I be showing leaders and teams how to reinvent themselves and become happier — so they can discover how to become their best and become even more successful.

Mom was a happy leader. A great role model. She was the person who was most generous, optimistic and inspiring. She taught me to care about others. For her, what seemed to be huge problems were challenges to be chunked down and conquered.

From her, I learned how to treat people, how to handle life’s curveballs, and when to swing for the fences — lessons I use daily in my work.

She had to reinvent herself, from homemaker to single parent, breadwinner, and caregiver. She never complained; she always smiled, and encouraged others with her happiness. Mom was the most remarkable person I’ve ever met.

And, Mom told me always to give my best—and become my best. She was my role model for happiness and reinvention. This book is for her. And for you. To help you become happier, more successful, to become your best.

It’s time to get started.

From the story, The Game of Catch from: The Reinvented Me: Five Steps to Happiness in a Crazy Busy World

Happy Mother’s Day in Heaven, Mom.

 

A Source of Light In a Troubling Time: How Suzie Shane Shows Compassion and Empathy to Serve Patients and Families During the COVID-19 Crisis

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Doctors and nurses on the frontlines of the COVID-19 crisis are our modern day warriors. They inspire us as they go to work every day, at great personal risk, to keep others safe.  Often working twelve to fifteen hour shifts, they have been under incredible stress since the middle of March. Many feel anxious and afraid. Many have trouble sleeping. Many worry about bringing the virus home and infecting family members. Many have chosen to socially isolate themselves from at-risk family members, even within their own homes, and this strains the mental and emotional health of all.  It’s a stressful, anxious time for these healthcare professionals as they heroically go to work every day with great dedication.  

While the doctors and nurses on the frontlines in the ERs and ICUs are incredibly challenged, they aren’t the only ones in the hospital impacted by the pandemic. While elective surgeries have been postponed to give hospitals more capacity, other illnesses don’t stop during the crisis. Heart attacks, cancer, brain tumors, strokes, traumas still occur and must be treated.  

Since mid-March, hospitals in Minnesota – and in other states – have prohibited visitors, in an effort to prevent the spread of coronavirus.  What impact does the COVID crisis have on healthcare workers, patients and families who have not been infected by the disease? 

In the neurosurgery intensive care unit at a large Minneapolis hospital, nurse practitioner Suzie Shane treats and cares for patients who have had strokes, traumas to the spine and other brain traumas.  These patients are very sick, their cognitive capabilities have been impaired and now, family members are not allowed to visit or advocate for their loved ones in person.  

Suzie said, “This is our most acute challenge today, not having family members at the hospital. Our patients are often confused or under medication, having had a brain injury.  They can’t make decisions for themselves. Not having a familiar face next to them makes them confused and lonely.  Anxiety and depression can set in. The family has typically been a constant presence and now that has been removed. It’s a tremendous challenge for our patients, the family and for us, too.”

When asked how she adjusts her approach to her work, given the current circumstances, Suzie replied, “With communication, compassion and empathy.” 

“Continuous communication with the family, more than ever before, is essential. The new experience of not being allowed to visit their loved one has to be met with more communication and an increased level of empathy and compassion for the families and for my patients.  I’ve got to be there and support them more than ever.”

Suzie continued, “Over the phone is really hard.  Last week, I called a woman who had recently undergone diagnostic imaging that demonstrated a mass in the brain. I told her she needed to come to the hospital immediately and that her husband couldn’t come in with her. Both of them were understandably upset and crying on the phone. It’s hard for me to not reach out and touch a hand or hug them, to console them.”

“So they need even more care and presence from me.  I constantly ask myself, ‘What if it were me? Or my husband? Or my children? Or my parents,’ then I  treat my patients and their families like I would like to be treated.” 

Suzie describes, “That means listening to and patiently answering their questions. This means acknowledging how hard this news must be for them. Acknowledging the challenge of not being able to be together in person while she is hospitalized. I assure them they are in great hands with our team and that we will do everything possible they can do to care for them and protect them. I remind them to be hopeful for a better future, once we get through the process. I tell them we’ll get through it.” 

Suzie said, “Years ago, I knew my calling was nursing. And that purpose gets me out of bed each morning. I’m incredibly blessed by the opportunity to care for patients. Nursing is an honor and it is a privilege to care for others in their most vulnerable state.  It is an amazing honor. That has been heightened over the last few months. Bringing them hope and comfort.  I love my work. My patients give more to me than I can ever give to them.”

When asked about her passions, Suzie replied, “My family and my patients are my passion. My husband, Steve and my two little people, Charlie and Grace. Serving others is my passion.”

Suzie described that one of the benefits from today’s challenge has been an even tighter bond with her teammates. “We’re checking in with one another and encouraging one another like never before. This is new to every one of us  and I see us taking care of each other, too.”  

She also said she’s been checking in with a lot of her nursing friends from college who live in Illinois, Washington, Hawaii as well as the Twin Cities, those who are treating patients with COVID.  She said, “It’s important to talk with those who are in it and get it. It’s important for me to talk through my thoughts and feelings and check in with others.” 

When asked how her work is creating impact, Suzie thought for a second and thoughtfully answered, “Impact. I’m being a source of light during a troubling time. Being a source of light for patients and family members. As one who cares and feels deeply. Being a source of light for my co-workers by being affirmative and positive.  Being a source of light for my husband and children by making the most of our days together. Having an attitude of gratitude for all of our blessings.”

Suzie Shane lives her life to be a source of light to others. She’s living purposefully and creating an enormous impact, especially during this uncertain time. Thank you to all the healthcare workers who are keeping us safe. Thanks to all the nurses this National Nurses Week. And a big thanks to you, Suzie, for serving with purpose, love and care. 

Positively Impact Others in the Chaos of Life

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When the men’s small group that Dave Hemink is a member of collectively decided to mine for and define their individual life purposes, just over two years ago, little did Dave know how valuable that exercise would be in the throes of the COVID-19 crisis.

At the time, Dave was a division president of a $1B global publicly-traded medical device company. As a seasoned leader with twenty-five years of experience running companies, he knew a lot about leadership. The father of two teenage girls and married to his amazing and beautiful wife, Kristin, for nearly twenty years, Dave had a loving family and an important job. Once Dave’s purpose was clarified, it suddenly opened an entirely different way of thinking.

Purpose is the overarching guiding principle that gives your life meaning.  Most people haven’t clarified their purpose. Together with the other men in his group, Dave reflected on some deep questions, his life experiences, his values and gifts.  Dave said, “We looked within and clarified our purposes. Your purpose is deep within you, it is there. It’s up to each person to find it.”

After thoughtful consideration, Dave defined his purpose as: “I live life to break barriers, create paths and enable people to live purposeful lives, that positively impacts others, while living in the chaos of life.”

When the COVID-19 crisis hit the US in full force in March of 2020, we all experienced chaos in our lives. Dave included. Dave is the chief executive officer of Nonin Medical, a Plymouth, MN-based medical device company, that has been a world leader in innovating and manufacturing pulse oximetry systems for 35 years.  The mission of the company is to improve the quality of people’s lives throughout the world by expanding the capabilities of noninvasive measurements.

The pandemic and resulting public health crisis have created a shortage of pulse oximeters, which have been identified by the World Health Organization (WHO) as a critical clinical therapy in treating COVID-19 patients, citing: “Oxygen therapy is a major treatment intervention for patients with severe COVID-19. All countries should work to optimize the availability of pulse oximeters and medical oxygen systems.” Dave and the Nonin team provide the equipment needed for healthcare workers and patients on the frontlines of this global pandemic.

“In the past few months, Nonin has seen a dramatic increase in demand for its mobile pulse oximeters. I don’t think anybody could have predicted what we are seeing today”, said Dave. “We’ve been fighting this from day one and the global demand for pulse oximetry products globally has been unprecedented,” Dave further stated. Nonin Medical’s executive chairman, Phil Isaacson, added, “The people who have been buying from us in the past are now trying to buy 10 times more. We can’t keep up.”

Dave and the Nonin team are literally working around the clock, expanding manufacturing capabilities and strengthening their supply chain to provide pulse oximeters to healthcare professionals worldwide to diagnose and treat COVID-19. “We have product lines that are up 2,600 percent,” reported Hemink.

Dave said his purpose helps center him during this unprecedented period. “My purpose is front and center now. Your purpose is magnified at different times of your life. You live it – it is embodied in you in times like these,” said Dave.

“As a leader, you have a lot of tools at your disposal, I compare it to a mechanic’s Craftsman red tool chest. Some of the tools you use daily, some of the tools you will never use, until one day, you have a unique job that requires a unique tool.  That is where we are today.  The COVID-19 crisis has our team reaching so far in the back corners of the tool chest.  That chaos component is amazingly real. We’ve got supply chain issues and challenged suppliers. We are an essential employer and we’re committed to keeping our team members safe and well. We have customers who are demanding and desperately in need of product. Every hour it is something different. What I’ve learned is you live your purpose – and that tool chest – to guide you. To provide the team with the path”, Dave continued. “I think of purpose as the grout between the tiles. It holds everything together.”

When asked how he uses his purpose to lead his team, Dave replied, “I’m using it to create calm during the chaos, so I can give our team members the confidence to act. They are doing heroic things. The definition of a hero is an ordinary person in an extraordinary time who takes action. That describes our team members.  They are having to really stretch – sometimes doing things they’ve never done – for the greater good.  Figuring out as we go, as we’re driving 120 miles per hour. For example, helping our suppliers open shuttered factories in the Philippines and India. Finding new sources of raw materials to meet our customers’ demands. Figuring out how to process and ship orders even faster.  Working with the FDA proactively and creatively to accelerate new product approvals. We’re doing this and more, all in real time. I couldn’t be any prouder of the team and the amazing work they are doing.”

If meeting the dramatic demand for Nonin products wasn’t challenging enough, while ramping up their production capabilities, Nonin Medical has had to deal with additional chaos, when one of the first diagnosed cases of COVID-19 in Minnesota was an employee of the company. “Suddenly, that individual, as well as 10% of the Nonin team, were in proactive quarantine, just when Nonin needed every hand on deck. Thankfully, no other team member to date has tested positive and the individual who tested positive has recovered, is healthy and back to work,” said Dave.

Christine Horton, Nonin’s vice president of global marketing states, “Great leaders and individuals grow from adversity and chaos. I see Dave as someone who is positively impacting others through the chaos of life. He’s navigating the company, the leadership team and individuals through this adversity in order to better everyone. It hasn’t been about Dave, about his title or any of that. He could have any title and people would follow him. He doesn’t need to lead with his title. They are following because they feel empowered when they follow him. He’s navigated us through so many obstacles, where we could have had failures, we’ve found opportunities. We are finding solutions. He’s navigating us to make the entire company better and very, very rapidly. In a very short time.”

“The character of a leader is defined in the time of a crisis. This is who we are and what Nonin is all about. It’s a new frontier and we need new solutions. We’re flexing our adaptable muscle for those on the frontlines. This can be – and will be – our finest hour. Having a clearly defined purpose is my rudder in the chaos of life, so I can provide the leadership all our stakeholders desperately need,” Dave said.

When leaders lead with a clear purpose, everyone benefits. It serves as your North Star, the overarching principle that gives your life meaning. Would you want to be led by someone without a purpose? What if that leader, without a clear purpose, was you?

Leading with purpose provides a path, that positively impacts others in the chaos of life. In today’s unprecedented time, while leading Nonin Medical, Dave Hemink is creating great impact.

“Not On My Watch!”

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Frank Pleticha, a marketing research manager at a financial services firm in Minneapolis, enjoyed his job, but he wouldn’t have gone so far as to call it his purpose.

He had recently attended a seminar where the speaker challenged the attendees with what Frank described as a life-changing question: “What gives you juice?”At that time, Frank struggled to answer the question.

A few months later, a friend invited him to attend a human trafficking panel discussion at a local college. Frank described the event as a “complete eye-opener.” While Frank had heard of sex trafficking in India and Thailand, he was shocked to hear how prevalent it was across the US. The convergence of major expressways and an international airport, combined with close proximity to the rural Upper Midwest and other factors, earned the Minneapolis-St. Paul metro area the dubious distinction of being one of the leading metropolitan areas in the US for sex trafficking.

Minneapolis Police Department Sergeant Grant Snyder’s remarked, “Don’t think sex trafficking is a problem in another part of town. It’s taking place within two blocks from here. Right now. It’s happening in your comfortable suburb where you live. And the kids who attend your junior high schools and high schools are being targeted. That’s a fact and that’s how insidious this problem is.”

Frank learned that human trafficking is growing faster than any other criminal industry. That commercial sexual exploitation of children victimizes two million children globally. Additionally, this modern slavery has an annual revenue of $32 billion, exceeding the annual revenues of Major League Baseball, the National Basketball Association, the National Hockey League, and the National Football League – combined!

Frank volunteered for anti-trafficking training, attended more seminars and events, and watched documentaries such as Nefarious: Merchants of Soulsand The Whistleblower. As he heard the pain of the victims, their sense of loss, their lack of self-esteem and hopelessness, their stories broke his heart. And learning the average age of those forced into prostitution in the US is thirteen, he was on fire. This revelation ignited Frank’s passion to do something. He proclaimed, “No, God! Not on my watch”and he began to act.

He connected with Trafficking Justice, a Minnesota-based volunteer organization that shares facts about how people are exploited today. The organization brings hope and healing to victims. Frank learned that in order to slow the growth of sex trafficking, three audiences need to be addressed: victims, traffickers, and buyers.

Frank sees his purpose of eradicating this injustice in Minnesota similarly to how William Wilberforce, a British politician and a leader of the movement to abolish the slave trade in the 1800s, saw his mission. He borrowed Wilberforce’s quote to British Parliament, when he speaks to others on the evil and pervasiveness of sex trafficking in Minnesota, the US, and world. “You may choose to look the other way, but you can never again say that you did not know.”

Frank spoke to the pastoral team and members of his church, Grace Fellowship in Brooklyn Park, to build awareness. Through a series of events and sheer persistence, things began to move. Frank calls the shift similar to turning a giant, heavy flywheel. It takes a lot of effort to get it moving at all, but with persistent pushing in a consistent direction over a long enough period of time, the flywheel builds momentum, eventually hitting a point of breakthrough.

While Frank has been a catalyst, one person can’t do it alone. He’s building the team at Grace Fellowship and elsewhere to take a multi-faceted approach to addressing victims, traffickers and buyers. As Frank has mobilized his church’s talent, time and financial resources to focus on this problem, he speaks of a future vision, ideally five to ten years out, when sex trafficking in Minnesota is discussed in the past tense.

Over the past few years, Frank’s eyes have been opened to a world that he’d never seen. It’s changed the course of his life. A man of deep faith, Frank firmly believes this crisis screams for a Christian response of compassion for the victims, justice for the buyers and traffickers, combined with redemption for all. His hope is to see a recovery ministry, with each service filled with people going through the recovery process and having hope for a better tomorrow.

Frank’s goal is to bring hope to the victims and to end sex trafficking in Minnesota. He’s not doing it for the fame and adoration. Even if no one knows his name, he yearns for the day when he hopes to hear Jesus Christ say, “Well done, my good and faithful servant.”

The crisis of modern-day sex slavery doesn’t need interested observers, it needs incurable fanatics. Frank is an incurable fanatic.[i]

Frank’s gift statement: Through my gift of empathetic and active listening, I help channel resources and contacts to the broken person sitting in front of me.

Frank’s purpose is: Being a channel for those in broken situations to get connected to the Healer.

The impact Frank is aiming for in a decade: “To eradicate sex trafficking in Minnesota and beyond!”

[i]Frank Pleticha interview by Chuck Bolton, 2019.